Take our Team Member and Customer-Centric Quiz

Quizzes can be fun – especially when they provide valuable insight!

“With growth many organizations lose sight of the things that made them special in the beginning.”

Knowing this, it is important to remember who helped you get where you are now: your customers and team members. Are they still engaged with you and the business after your growth?

Take the quiz below for a look at your perception of your brand. We are aware that perceptions of reality can be drastically different from person to person, often causing less than optimal results. Having a firm grasp of the good news – and the bad – can help you increase the positives and lessen or eliminate the things dragging you down.

1 = not at all, 2 = very little, 3 = somewhat, 4 = quite a bit, 5 = absolutely

Culture:
Our organization has a Mission and it is internalized by everyone.

Culture:
We have embedding mechanisms that reinforce the organization’s beliefs.

Culture:
Our people live our core values in our behaviors between and among one another and with our customers

Culture:
Our organization’s work environment is emotionally a safe place to work.

Organization:
Each of our team members is expected to fully, completely, and consistently implement the organization’s processes and utilize its technology appropriately.

Organization:
Our organization manages by using numbers [metrics, objectives].

Organization:
Change is something our organization embraces and encourages.

Organization:
Our organization has one big goal all departments are working toward achieving.

Marketing:
Each member of our organization believes they contribute, directly, or indirectly, to the perceptions customers’ have of us.

Marketing:
Our organization measures how our customers feel about us before, during and after doing business with our organization.

Marketing:
Our organization has a Brand Promise.

Team Member Relationships:
Most of the individuals in our organization have a passion for what they do.

Team Member Relationships:
The feelings of our team members are important to senior leaders.

Team Member Relationships:
In our organization it is OK to admit mistakes.

Customer Relationships:
Team members are empowered to use their judgement when quick action is needed to make things right for customers.

Customer Relationships:
We ask our customers how we can enhance our relationship with them.

Customer Relationships:
We clearly understand what our customers expect of us.

Customer Relationships:
We are committed to resolving all customer complaints.

Research:
We know what our customer’s value about us that makes them satisfied, loyal, frequent users of our products and services.

Research:
Our organization believes our customers are loyal to it because of the feelings they have before, during, and after doing business with the organization.

You have finished the quiz. Please check your email for your results, and contact us if you’re interested in learning more about the benefits of creating a customer-centric culture.

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We look forward to talking with you and helping you improve your results.

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